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Stuck crypto payment guides

You topped up AI credits, the payment left your wallet, and nothing was credited. These guides walk through each common way a crypto top-up gets stuck — how to tell which one happened, whether it's recoverable, and what to check.

Often irreversible

You sent crypto on the wrong network and the payment is stuck

Paid on BNB Chain but the link only credits on Base? Here's how to check what happened, whether the funds are recoverable, and how to trace the payment.

Often irreversible

You paid an address from an old payment link and no order was created

You pasted an address from an old or expired link, paid, and no order ever saw it. Here's how to check what happened and whether the funds can be reached.

Often irreversible

You paid with native ETH or BNB instead of the stablecoin the link accepts

You sent native ETH or BNB but the link only takes a stablecoin like USDC. Here's how to confirm it, whether it's recoverable, and how to trace it.

Often irreversible

You sent USDT when the link expected USDC (or the other way around)

You paid USDT but the link was waiting on USDC. Here's how to confirm the mismatch, whether the funds can be reached, and how to trace the payment.

Usually recoverable

Your exchange withdrawal arrived short and the payment never matched

You withdrew the full amount but less arrived on-chain because the exchange took a fee. Here's why the payment didn't match and how to fix it.

Usually recoverable

Your amount was off by a few decimals so the payment never matched

You paid a slightly different amount than the link's total, so it never matched. Here's how to confirm the small difference and reconcile the order.