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Paid but credits didn't arrive

I sent USDT to a page that said it was OpenRouter and nothing was credited

OpenRouter's own crypto top-up accepts one thing: USDC on the Base network, paid through the Coinbase checkout that openrouter.ai/settings/credits generates. OpenRouter support confirmed this publicly in October 2026 when a user sent USDT on Solana to a page that looked like OpenRouter: the funds were forwarded to a third party within a minute, OpenRouter never received them and could not credit them. If the page you paid gave you its own USDT or Solana address, with no Coinbase payment link that you generated yourself, it was a reseller or a phishing site, not OpenRouter.

The money is not with OpenRouter, so a support ticket cannot credit it. Your first step is the page operator: a reseller may refund you, a scam site will not. Send OpenRouter support the page URL anyway so they can warn others. Keep the transaction hash; on Solscan or Etherscan you can see where the funds went, which is useful if you report the site.

A legitimate route always starts from a payment link you generated inside your own OpenRouter account. ROZO Checkout works that way: you paste the OpenRouter payment link, pay the exact amount on your chosen chain, and ROZO settles that link so the credits land on the account that created it. ROZO is independent and not affiliated with OpenRouter or Coinbase.

Steps to check

  1. Check whether you ever generated a payment link in openrouter.ai/settings/credits. If not, the page you paid was not OpenRouter's checkout.
  2. Contact the operator of the page you paid and ask for a refund; a reseller may honor it.
  3. Email OpenRouter support with the page URL, the transaction hash and your account email, so they can confirm it was not theirs and warn others.
  4. Do not pay the same page again. To top up with USDT or another coin, generate the link in OpenRouter first, then pay it through a checkout that settles that link.

Frequently asked questions

How do I tell a real checkout from a fake one?
Real ones start from the link OpenRouter generates in your own account settings. If a page asks you to send USDT to its address without that link, or asks for your OpenRouter password, close it.
Does ROZO Checkout also give me an address to send to?
Yes, a one-time address for your order, but only after you paste a payment link you generated in OpenRouter, and the credits go to the account that created that link. ROZO never asks for your OpenRouter login.
Can OpenRouter trace the payment and credit me anyway?
No. They can see on-chain that the funds went to a third party, but they never received them, so there is nothing on their side to credit.

Pay with ROZO Checkout instead

Skip the wrong-network / wrong-token mistakes: paste the payment link and pay with any major coin on any supported chain.

Go to CheckoutTrace my payment