ROZOROZO Rescue
EN
Refunds & balance

I requested a refund for my card payment — how long should it take?

For card refunds, the typical shape is: the merchant (or processor) releases the refund quickly, and then your bank sits on it for another 5–10 business days before it actually shows up on your statement. So if it's been under a week since the refund was approved, nothing has necessarily gone wrong yet — you're likely just in the slower half of the process.

What's worth doing now is getting the refund ID (or reference number) from OpenRouter support. With that in hand, you can ask your bank directly about its status instead of waiting blind, and you'll have proof to escalate with if it does pass 10 business days.

This timeline applies specifically to card refunds; it's a bank-side process ROZO has no visibility into or control over.

Steps to check

  1. Get the refund reference/ID from OpenRouter support if you don't already have it.
  2. Note the date the refund was approved (not the date you requested it).
  3. If it's under 10 business days since approval, this is likely still normal — check back with your bank using the reference.
  4. If it passes 10 business days, escalate with your bank using the reference number.

Frequently asked questions

Why does the bank take longer than the merchant?
The merchant/processor typically releases funds within a day or two, but the receiving bank has its own processing window before the refund posts to your statement — that's the part that takes longer.
Does this apply to crypto refunds too?
No — crypto payments don't go through this bank settlement process at all; a crypto refund, if one is issued, is a separate on-chain transfer.

Trace this payment now

Paste your transaction hash, payment ID, or payment link — ROZO Rescue checks what happened and, if a human is needed, opens support. Free, no login.

Trace my paymentGo to Checkout