ROZOROZO Rescue
EN
Paid but credits didn't arrive

I was charged more than what landed in my account balance

When the amount charged is higher than what actually landed as credit — with no invoice to explain the difference — this is a reconciliation issue, not necessarily an error you caused. It can happen from fees taken during processing, a partial-credit bug, or a charge that got split across two records.

The right first step is opening a ticket with OpenRouter support (support@openrouter.ai) including the charge reference, the exact amount charged, the amount credited, the date, and your account email — they can reconcile the two numbers on their side. It's also worth checking in incognito or a different browser in case the balance shown is a stale cached figure rather than the real one.

If your payment went through ROZO Checkout rather than directly on OpenRouter, ROZO Rescue can trace exactly what amount was sent and settled, which helps pin down where the discrepancy happened. ROZO is independent and not affiliated with OpenRouter or Coinbase, and cannot adjust balances on OpenRouter's own card-based system.

Steps to check

  1. Note the exact amount charged and the exact amount credited, and the gap between them.
  2. Check for any invoice or receipt email explaining a fee.
  3. File a ticket with both amounts, the charge reference, date, and account email.
  4. If paid via ROZO Checkout, use ROZO Rescue to trace what was actually sent and settled.

Frequently asked questions

Is a mismatch always a mistake?
Not always — sometimes a processing fee explains part of the gap. Getting the invoice/receipt clarifies whether the full difference is unexplained.
Does ROZO take a cut that would explain this?
ROZO Checkout's fee (1%) is shown before you pay and applies only to payments made through ROZO — it wouldn't explain a discrepancy on a payment made directly through OpenRouter's own checkout.

Trace this payment now

Paste your transaction hash, payment ID, or payment link — ROZO Rescue checks what happened and, if a human is needed, opens support. Free, no login.

Trace my paymentGo to Checkout